If you’re home has sustained water damage, sewage backup or another major event, it’s time to call your insurance company. But how do you know what restoration company to go with – especially if your company recommends one over another? Here’s everything you need to know if your home needs a bit of restoration:
What is a restoration company?
Restoration companies provide disaster restoration and is first at the scene when major damage occurs – usually from water, sewer backup, or another major event. Restoration experts will clean up the mess and damage and restore the area, so your home does not sustain further damage. It’s important to know that restoration companies do not typically repair your home.
Who do I call first if my home has sustained major damage?
No matter if your home floods from a heavy rain or you come back from work to a sewage backup, you’re going to want to call someone immediately. First, you should call your insurance representative to inform them about the damage to your home. After providing additional information about the damage, your representative will typically provide a short list of local restoration companies that can help you remove water and associated contamination.
Am I obligated to hire the restoration company my insurance company recommends?
No! You do not have to hire the restoration company your insurance agent recommends to you. Most insurance companies are familiar with local restoration companies, so you do not have to worry about your claim later down the line. However, we do recommend all homeowners review their insurance policy prior to signing a contract with a specific restoration company to ensure services are covered.
What’s next?
Whether you hire your own restoration company or the one your insurance agent recommends, always have the company evaluate the work and equipment needed to restore your home. After the initial evaluation, the restoration company will provide you an estimate and contract for the cleanup. Once you sign the restoration company’s contract, you are responsible for paying the restoration company the required fees. The homeowner must submit an insurance claim for the costs of the restoration work.
Are there certain things I should look for in a restoration company?
Restoration services are extremely important to get your home up and running properly again. Before saying ‘yes’ to the first restoration company you engage with, make sure to ask these questions and consider these tips:
- Is the restoration company IICRC certified?
- Is the restoration company well-respected (e.g., many clients, large following, good reviews, etc.)?
- Does the restoration company provide good customer service that answers all your questions?
- Can the restoration company start cleanup promptly?
We understand that problems strike at the most inconvenient time. If you have a restoration need or are looking to identify a good restoration company before a problem sets in, contact the experts at Hammer Restoration. For immediate responses, don’t hesitate to call our services team at (989) 795-5700.